GRIDSHARDYOUR ACCOUNT, YOUR CONTROL
Account and data deletion
Use either method below to request deletion of your GRIDSHARD account and associated personal data. You do not need to reinstall the app.
Last updated:
Inside the app
- Open Profile → Settings.
- In the account section, enter the displayed confirmation text: “SIL your-player-id”.
- Confirm with “Delete account and data”. Deletion is permanent; cards, trophies and progress cannot be restored.
Without access to the app
- Email [email protected] with the subject “GRIDSHARD account deletion request”. The button below opens a draft; you may also use the address manually.
- Include your player name, player ID if known, and any linked email address. If you do not know your ID, say so; this alone does not prevent a request.
- Wait for our account ownership verification instructions. Minimal verification is required to prevent someone else’s account from being deleted.
Information you should not send
Do not send passwords, session tokens, device recovery secrets, full payment card details or identity documents. This static page does not directly delete an account; it provides a way to send your request to support.
Deletion scope
Deletion covers the account profile and progress, identity/session records, related friendships and messages, team membership, push registrations, account-linked telemetry and optional product analytics. Non-personal aggregate records, such as other players’ match results, may remain; fields identifying your account are removed or redacted.
Deleting a game account does not delete your Google Play/Apple account or initiate a purchase refund. Stores and other providers may retain their own transaction records under their policies. Pre-release explanations about support correspondence and production backups are included in the privacy policy.