Terms of Service

1. Scope and contact

These terms cover use of GRIDSHARD, developed and published by Alihan ÖZTÜRK. Our informational website is gridshardgame.com and our support address is gridshardgame@gmail.com. Product-specific store descriptions and separate privacy notices also apply to their respective subjects. Describing a feature here does not mean that it is enabled in every version or country.

2. Age and necessary authorisation

GRIDSHARD is intended for players aged 13 and above. You must follow the rules applicable in your country to game use, data processing and purchases. If you are a minor, any required permission or authorisation from a parent or legal guardian must be obtained. Do not use another person's payment method without permission. The 13+ target audience does not mean that age or legal capacity is verified at game sign-in. Optional analytics has a separate age condition, explained in the Privacy Policy.

3. Permission to use and intellectual property

You may obtain the game through authorised distribution channels and use it for personal, non-commercial gameplay. Rights in the software, original art, music and other content belong to their respective rights holders. Acquiring an in-game item does not transfer intellectual property in the game or that content to you. Uses permitted by law remain permitted; these terms do not remove mandatory legal exceptions.

4. Account and security

Protect your account and device. Do not share access credentials or attempt to access someone else's account. Use the account-linking and recovery options provided by the app. An unlinked guest or device profile may be unrecoverable if the device is lost or app data is erased. Support-assisted recovery depends on available records and minimal ownership verification; recovery cannot be guaranteed in every case. You will not be asked to disable the normal security steps of your sign-in provider.

Your player ID and information necessary to explain the issue may be enough for a support request. Do not send passwords, session tokens, recovery secrets, full card details or identity documents. Redact private information from screenshots.

5. Fair play and social features

Cheating, manipulating match results or rewards, exploiting vulnerabilities, unauthorised account or data access, automation that circumvents game rules, and traffic that disrupts the service are prohibited. Report vulnerabilities to support without causing harm. Do not use player or team names or available social features for harassment, threats, hate speech, obscene content, impersonation or spam, and do not share personal contact information. Filters should not be assumed to catch every unsuitable item. Available blocking, reporting and parental-control options can help you manage social features.

6. Matches, progression and balance

Depending on the mode offered, opponents may be real players or computer-controlled opponents. A human opponent within a particular time, uninterrupted connection, victory or a particular ranking is not guaranteed. Card, module, reward and matchmaking rules may be updated to maintain fair and safe gameplay. These changes do not remove mandatory rights concerning paid content. Applicable notice and remedy obligations remain in place for changes that materially affect the essential characteristics of, or access to, purchased content.

7. In-game currencies and items

Flux, Circuit Credits, cards and other virtual items are for the defined functions within GRIDSHARD. They are not money, deposits or investments and do not provide a right to cash conversion or withdrawal. Do not sell, trade or transfer accounts or items outside functions expressly provided by the game. This explanation does not limit any refund right provided by law.

Results from a chest or other random-content feature are not guaranteed in advance. Review the displayed contents and probability information before purchasing random content. Such in-game rewards are not cash prizes.

8. Optional purchases and seasonal products

When sales are enabled, purchases are optional and use the relevant store's payment flow. Check the final price, currency, taxes and product contents on the store's confirmation screen before completing a transaction. Availability can vary by country, version and time. These terms do not promise a fixed price or that every product is currently on sale.

Paid Season Pass and Battle Premium are separate one-time entitlements for the active season identified in the purchase description. They do not renew automatically, cover the next season, or provide lifetime access to all premium content. The season duration and included rewards or entitlements must be clear from the product description displayed before purchase.

The corresponding entitlement is applied to your game account after the store confirms a completed purchase. A pending transaction is not completed delivery. The same verified transaction does not grant rewards repeatedly. If a product does not appear on your account, contact support with your player ID, product and store order number instead of paying repeatedly. Do not send private payment details.

9. Refunds, withdrawal and purchase adjustments

Refund requests are subject to the relevant store's current rules and mandatory consumer rights in your jurisdiction. For Google Play transactions, consult Google Play's refund information or contact us. Withdrawal rules for digital content and services depend on the transaction and applicable law. These terms do not make every purchase non-refundable, create a blanket waiver of withdrawal rights, or remove rights concerning defective or undelivered content.

When the store confirms a refund or payment reversal, only the amount granted by that transaction is reclaimed from the corresponding in-game currency. If it has been spent, the balance may become negative. You can clear the shortfall by earning the same currency through gameplay; you are not required to make another purchase. Spending that currency is unavailable until you have a sufficient balance. This adjustment does not create a real-money debt or an additional charge. A refund record alone does not close your account or block normal free matches. No deduction is made from another currency.

For a premium product refund, the entitlement is disabled only if the refunded season is still active. These refund adjustments do not reverse previously received rewards, card upgrades or match results. Refunds caused by a delivery or server error confirmed to be our responsibility do not impose a balance shortfall on the player. Not every refund is abuse; repeated abuse is reviewed separately.

You will be told which transaction was refunded, the reclaimed amount and any remaining shortfall. You may ask support to review an incorrect deduction. Store notification and verification delays mean that adjustments may not be immediate.

10. Optional rewarded advertising

Where rewarded ads are offered, watching is optional. The displayed bonus depends on the relevant completion and verification conditions. Closing an ad early, lack of an available ad, or connection or verification issues may mean that no bonus is granted. Watching an ad, ad personalisation and other privacy choices are not the same consent. The ad provider's data-processing notices and the app's separate privacy choices apply.

11. Privacy and parental controls

Data use for accounts, progression, security, social features and enabled providers is explained in the Privacy Policy. These terms do not replace separate data-processing permissions. Optional product analytics is off by default and is not enabled for players under 18 under the current age rule. Parental controls can restrict social features on the current account; that account's settings do not automatically transfer to a newly created account.

12. Account deletion

Use the account-deletion steps provided in the app or the support route on the Account deletion page. Minimal ownership verification may be required to prevent deletion of someone else's account. Deletion permanently removes access to the account and progression; related retention and backup exceptions are explained in the Privacy Policy. Uninstalling the app, signing out or unlinking a sign-in provider is not itself an account-deletion request. Deleting a game account does not delete your Google account or automatically initiate a store refund. Any statutory refund rights remain separate and protected.

13. Restrictions and service availability

Necessary and proportionate account or feature restrictions may be applied for security, prevention of abuse or legal requirements. If you believe a restriction is incorrect, you may ask support to review it. Information about the reason will be provided where legal requirements and security risks do not prevent it. This clause does not permit arbitrary removal of paid entitlements.

Maintenance, network problems and updates may temporarily affect access. Test versions may contain errors or changing features. Uninterrupted or error-free service is not guaranteed, but these terms do not exclude mandatory liabilities or consumer remedies. If the service is discontinued or a significant paid feature is removed, applicable notice and remedy obligations concerning unused paid entitlements remain in place.

14. Complaints, changes and language

Contact support with questions about your account, purchases, matches or these terms. A particular response time or round-the-clock support is not promised. Contacting support does not limit your right to use competent consumer dispute procedures, authorities or courts.

For material changes to these terms, the updated text and effective date will be published. Additional notice and necessary consent will be provided where required by applicable law. Continued use alone does not replace legally required express consent. If one clause is unenforceable, other valid clauses are not automatically invalidated. The Turkish and English texts aim to have the same meaning; translation differences must not be interpreted to reduce mandatory rights.